Terms and Conditions
Talent Torch Recruitment Ltd
1. Introduction
1.1 These Terms and Conditions ("Terms") govern your use of our services provided by Talent Torch Recruitment Ltd ("we", "us", or "our"), accessible through our website, www.thetalenttorch.com ("our website").
1.2 By using our services, you agree to these Terms, which form a binding legal agreement between you and Talent Torch Recruitment Ltd.
2. About Talent Torch Recruitment Ltd
2.1 Talent Torch Recruitment Ltd is a UK-based headhunting firm specialising in sourcing outstanding employees from the Philippines at a fraction of UK cost. We connect remote contractors from the Philippines with various companies, managing the recruitment process to ensure quality placements.
2.2 Our registered office is in the UK, and we operate primarily through our website and other digital platforms.
3. Our Services
3.1 We offer recruitment services, including headhunting, vetting, testing, interviewing, and referencing candidates. Our services are designed to provide our clients with three candidates for interview and selection.
3.2 Clients are required to pay an upfront fee of £300 (inc.VAT) to initiate the search process. Upon successful placement, a fee calculated as 35% of the candidate's assumed first year's salary is charged on their first day of work with the company.
3.3 In the event a candidate leaves the company within 90 days of placement, we offer one complimentary re-run of the search process at no additional cost. For our managed service we will re-run the search and replace the candidate.
3.4 We’re happy to refund your £300 upfront fee if you don’t hire a candidate through us, but to keep things fair for both sides, here’s how it works: The £300 upfront fee is refundable only if the client has interviewed at least three (3) candidates provided by Talent Torch and submitted written feedback within 14 days of the interviews, detailing why each candidate was not suitable for the role.
3.5 Refund requests must be submitted in writing within 14 days of the final candidate presentation. If no request is made within this period, the £300 upfront fee becomes non-refundable.
3.6 If the client fails to respond to Talent Torch’s communications, including emails, phone calls, or other agreed-upon methods, for a period of 14 consecutive days, the £300 upfront fee shall become non-refundable. Talent Torch will make reasonable efforts to contact the client during this period.
3.7 The client agrees not to hire, engage, or contract, directly or indirectly, any candidate introduced by Talent Torch for a period of 12 months following the termination or conclusion of the engagement with Talent Torch. Should the client violate this clause by hiring or engaging the candidate outside of this agreement, the client shall be liable to pay Talent Torch a penalty equivalent to 35% of the candidate’s assumed first year’s salary as liquidated damages. The assumed first year’s salary will be based on the monthly fee charged to the client multiplied by 12.
3.8 References are provided by candidates. It is the client's responsibility to verify these references
4. Charges and Terms of Payment
4.1 You agree to pay our fee and any other charges set out in the Proposal or communicated via email or as further agreed between you and us in writing.
4.2 Unless otherwise set out in the Proposal we will provide an invoice and a hyperlink to arrange payment of the upfront fee. We will be unable to begin the search until we have received this payment.
4.3 Once we have confirmation of the candidate's start date we will provide an invoice and link to arrange payment of the upfront fee on that date. Payment is expected within 14 days of the invoice.
5. Candidates
4.2 Clients are liable for the content of the contracts they agree with the candidates as well as the payment of their monthly fees and any other benefits. Talent Torch is happy to facilitate the signing of the contracts by both parties but the client must confirm that they are happy with the content of said contract(s).
6. Use of Our Services
6.1 Clients must pay the refundable upfront fee to commence the search process.
6.2 The client agrees not to hire, directly or indirectly, any candidate introduced by Talent Torch for a period of 12 months following the introduction, unless the hiring process is completed through Talent Torch. If the client hires such a candidate outside this agreement, the client shall pay Talent Torch the full placement fee, and the upfront fee will remain non-refundable.
6.3 The client agrees not to pass the details of any candidate introduced by Talent Torch for a period of 12 months following the introduction to any third party without our consent. These introductions are provided for the benefit of the client.
7. Data Protection and Privacy
7.1 Your privacy is important to us. We collect and use your information only as necessary to deliver our services, in compliance with our Privacy Policy and applicable data protection laws.
7.2 We commit to protecting your data, employing appropriate security measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal information.
7.3 We collect and use your information only as necessary to deliver our services, in compliance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).
7.4 You may ask us to delete your personal data at any time. We will erase it where required by law (e.g., it’s no longer needed, you withdraw consent, or processing is unlawful). We may keep limited data where necessary for legal obligations or to establish, exercise or defend legal claims. To request deletion, email [dom@thetalenttorch.com]; we’ll respond within one month.
8. Dispute Resolution
8.1 Good-faith discussion. If a dispute arises, the parties will try to resolve it promptly by good-faith discussion between senior representatives.
8.2 Further unresolved disputes will be settled through mediation, in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure, under the laws of England.
8.3 Court action. If mediation fails (or either party won’t engage), either party may start court proceedings. This does not prevent applications for injunctive relief or recovery of undisputed debts at any time.
8.3 Talent Torch Recruitment Ltd’s liability for any claim arising from the provision of services shall be limited to the total amount paid by the client for the specific service in question.
9. Governing Law
9.1 These Terms are governed by the laws of England. Any disputes related to these Terms will be subject to the exclusive jurisdiction of the English courts.
10. Contact Us
10.1 For inquiries related to our services or these Terms, please contact us at dom@thetalenttorch.com.
10.2 We are committed to providing exceptional service and welcome your feedback and questions.